FAQ

1. How long does it take to process my order?

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays may require additional processing time.

2. How long does shipping take?

After your order has been shipped, delivery usually takes 7–15 business days, depending on your location and the shipping carrier.

3. How can I track my order?

If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.

4. What payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards and other supported payment options.

5. Can I cancel or change my order?

If your order has not yet been processed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once processing has begun.

6. What is your return policy?

We accept returns within 14 days of delivery. Items must be returned unused, in their original condition, and in their original packaging.

7. When will I receive my refund?

Once your returned item has been received and approved, refunds are processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and include your order number along with photos of the damaged or incorrect item. We'll work quickly to resolve the issue.

9. Do you ship internationally?

We ship to many countries. Shipping availability and delivery times may vary depending on your destination. During checkout, you'll be able to see whether shipping is available to your location.

10. How can I contact customer support?

You can reach our customer support team using the following information:

Email: contact@sheohub.com

Phone: +44 7342 012395

11. Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment providers. We do not store your credit or debit card information.

12. How can I contact SheoHub?

SheoHub

Website: https://sheohub.com